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Returns and refunds

RETURNS/REFUNDS/CANCELLATIONS

Once an order has been completed, it cannot be canceled or refunded. Mugs, masks, and hats are non-returnable/non-exchangeable. However, if a clothing item does not work out for you, we are always happy to offer store credit that will go toward your next order once your item has been returned.

 

Our policy lasts 14 days. Returned items must be postmarked within 14 days of the customer receiving the order. Items must be unworn and unwashed. Unfortunately, items that do not meet these criteria are non-returnable and will be denied. We recommend using registered mail as we cannot be held liable for any lost items in the post.

EXCHANGES

 

All postage costs for returns must be covered by the customer. To exchange your items, please return them to:

 

Beacon Threads

1 N Haven Street, STE 101

Baltimore, MD 21224

 

Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at customerservice@beaconthreads.com.